Privacy Policy

Last Updated: May 22nd, 2025

 

Introduction  

East Bay Pet Care, LLC, a California limited liability company (“Company” “Our” or “We”) respect your privacy and are committed to protecting it through our compliance with this privacy policy (the “Privacy Policy”)

 

This policy describes the types of information we may collect from you or that you may provide when you visit the website eastbaypetcare.com (our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information.

 

This policy applies to information we collect:

 

• On this Website.

• In e-mail, text and other electronic messages between you and this Website.

It does not apply to information collected by:

 

• us offline or through any other means, including on any other website operated by Company or any third party; or

• any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

 

Children Under the Age of 13  

 Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@eastbaypetcare.com.

 

Information We Collect About You and How We Collect It  

    We may collect information from and about users of our Website, including information:

 

• by which you may be personally identified, such as name, postal address, e-mail address, telephone number or any other information the Website collects that is defined as personal or personally identifiable information under applicable law (“Personal Information”); and

• Usage information including information about your internet connection, the equipment you use to access our Website and usage details.

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We may collect this information:

 

• Directly from you when you provide it directly to us (and not the any third-party service).

• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies or other tracking technologies.  We main not retain some or all of the personal information which is automatically collected.

 

    Information You Provide to Us. The information we collect on or through our Website may include:

 

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.

• Account information such as your User ID and password;

• Financial and payment information;

• Records and copies of your correspondence (including e-mail addresses), if you contact us.

• Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.

• Any search queries on the Website.

 

Information We Collect through Automatic Data Collection Technologies. As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

 

• Details of your visits to our Website, including traffic data, and other communication data and the resources that you access and use on the Website.

• Information about your computer and internet connection, including your IP address, operating system and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). We do not honor do not track requests or signals from your browser. We may collect information about a consumer’s online activities over time and across third-party websites.

The technologies we may use for this automatic data collection may include, but are not limited to:

 

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

• Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

 

How We Use Your Information  

    We may use information that we collect about you or that you provide to us, including any personal information:

 

• To present our Website and its contents to you.

• To provide you with information, products or services that you request from us.

• To fulfill any other purpose for which you provide it.

• To provide you with notices about your account including without limitation, expiration notices, renewal notices, pricing changes and terms of service changes.

• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

• To notify you about changes to our Website or any products or services we offer or provide though it.

• To allow you to participate in any interactive features on our Website.

• In any other way we may describe when you provide the information.

• For any other purpose with your consent.

 

Disclosure of Your Information  

    We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

 

We may disclose personal information that we collect or you provide as described in this privacy policy:

 

• To contractors, service providers and other third parties we use to support our business.

• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of the Company.

• To fulfill the purpose for which you provide it.

• For any other purpose disclosed by us when you provide the information,

We may also disclose your personal information:

 

• To comply with any court order, law or legal process, including to respond to any government or regulatory request.

• To enforce or apply any terms of use or terms of sale.

• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others.

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Choices About How We Use and Disclose Your Information  

    We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

 

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.

• Promotional Offers from the Company. If you do not wish to have your e-mail address used by the Company to promote our own or third parties’ products or services, you can opt-out by unsubscribing to our marketing emails. If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future e-mail distributions. Any opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

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Accessing and Correcting Your Information

You may send us an e-mail at info@eastbaypetcare.com to request access to, correct or delete any personal information that we may have provided directly to us (and not to a third party website or any of Our vendors). We may not be able to delete your personal information except by also deleting your user account. We can only access, correct or delete any personal information that (a) you directly provided to us which is in our custody and control or (b) automatically collected and retained, if any. We may not accommodate a request to change or release information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

 

Changes to Our Privacy Policy  

The Company reserves the right, at any time and without notice to you, to add to, change, update, or modify this Privacy Policy, simply by posting such change, update, or modification on the Site. Any such change, update, or modification will be effective immediately upon posting on the Site. If updated, the Privacy Policy will note the effective date of the update. Please check the effective date at the top of this page to determine if the policy has been modified since you last reviewed it. If the Company does make significant changes to its Privacy Policy, the Company will endeavor to post a statement to that effect; provided, however, that, the Privacy Policy as changed shall be effective despite any failure by the Company to post such a statement. Your continued use of any portion of our Sites following posting of the updated Privacy Policy constitutes your acceptance of the changes.

 

Contact Information  

    To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: info@eastbaypetcare.com